The AAPKE PAS appreciates and acknowledges that your privacy is the top of the pyramid. We take concerns to maintain customer confidentiality. We are committed to respecting the privacy and confidentiality of your personal information.

Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of personal information from user(s). Please visit & review the Privacy Policy page periodically & carefully. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

It is recommended that you do not use the website or the services of the website & disclose your personal information if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

Company

“AAPKE PAS”, “aapkepas.com” “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to  AAPKE PAS as a provider of services for the remainder of this document.

User

“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you as the user of the website as a recipient of our services and resources for the remainder of this document.

Therapist

“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “doctor”, “consultant”, “coach”, “mentor”, or similar terminology are all in reference to the therapist.

Force Majeure

Force Majeure means an event or sequence of events beyond reasonable control preventing you or us delaying from performing any obligations under this Agreement; Registration means your registration with us to allow you to access the platform & services provided by us; Platform means the services provided using this website Site means the use of this site to obtain access to consultant

Consent

By using the website, providing us with your personal information or by making use of the features provided by the website or by making a willful payment to AAPKE PAS, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your personal information in accordance with the provisions of this Privacy Policy.

You, hereby, admit that you are providing your personal information at your own will. You also have the option not to provide us with the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to [email protected]

If you do not provide us with your personal information or if you withdraw the consent at any point in time, we shall have the option to not fulfill the purposes for which the said personal information was sought and we may restrict your use of the website.

Personal Information

When using our services, we might collect some information that would include things like your name, phone number, email address,  gender, credit card or other billing information, postal addresses, website URLs, certain health information (such as health care providers you have seen, your reason for scheduling an appointment with a therapist, your physical, physiological, psychological and/or mental health condition, your medical history and/or other such additional information required by the therapist which may include, but is not limited to, information of a clinical nature, previous health records, family background, etc., to enable the therapist to better understand your condition and tailor your appointments/sessions accordingly), and any other information or data that you provide when using the services. If you communicate with us by, for example, email, facsimile, video conference, phone and/or letter, any information provided in such communication may be collected as Personal Information (“Personal Information”).

The main reason we collect this personal information is to provide you with a safe, smooth, efficient and customised experience. The collection of personal information also enables the user to create an account and profile that can be used to interact with our experts. You always have the option not to provide some, or any, by either choosing not to become a registered user of the site, or else by skipping the particular feature of the website for which the personal information is being collected. You may change some of the information that you provide through your account page on the website.

Your information is used by the consultants to make better assessments about your condition and hence provide you with the most suitable counselling service. Your personal information is held safe by the consultant working with you and is normally not shared with other consultants. However, there may be certain occasions when the consultants collaborate to arrive at a better diagnosis and tailor the counselling sessions. In such cases, only minimal information as required is shared with others.

We are dedicated to maintaining the privacy and integrity of your personal information. We do not require personal data such as race, sexual orientation, political opinion or religion. We do not require identification documents etc. Before online and telephone sessions begin, the customer telephone number, as well as brief details of what you feel you wish to talk about may be submitted. This information is accessed by the admin team and your selected therapist only.

AAPKE PAS will always ensure basic information is gathered securely and accurately. Your email address/phone number will be used as a form of contact in order to book and conduct sessions. If you use instant chat, video or telephone counselling, you will only be contacted via messenger or phone, by your request, at pre-booked times to have your session.

The selected therapist may choose to keep information about their client’s session time/date to stay organized.

Updating Personal Information

If your personal information changes, or if you need to update or correct your personal information or have any grievance with respect to the processing or use of your personal information, for any reason, you may send updates and corrections to us at contact@aapkepas.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time. If your personal information is stored as part of your profile on the website, you can update your personal information from our website.

Some personal information, such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at contact@aapkepas.com and we will attempt to accommodate your request if we do not have any legal obligation to retain such information.

Please note that we are required to retain certain information by law for record maintaining purposes (including but not limited to payment history, feedback, etc.), and there may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.

What personal information do we collect from the people that visit the website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to serve you better serve.
• To allow us to better service you in responding to your customer service requests.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers. Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

Google

We have not enabled Google AdSense on our site.

Users will be notified of any Privacy Policy changes on our Privacy Policy Page

How does our site handle do not track signals?

We honour do not track signals and do not track plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It’s also important to note that we do not allow third party behavioral tracking.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below.

• Email address: [email protected]
• Telephone number: 8005523567
• Address: Jaipur, Rajasthan